Position Overview
Summary:
This role leads by example in delivering industry leading customer support experience. Working with sales, customer service, and quality departments, this position utilizes technical acumen and interpersonal skills to assess customer problems and deliver solutions that bring value while creating and maintaining relevant customer and industry networks.
Essential Functions:
Provide timely technical support and troubleshooting guidance to help resolve technical issues reported by customers, providing guidance to help resolve their problems.Provide on-site and remote support to customers as needed. Provide training to fabricators, OEM’s, and sales engineers regarding the proper and effective use of our materials.Document technical support actions and report in internal CRM tool.Collaborate effectively with cross-functional teams.Strong customer focus with empathy a...