Take your IT support career to the next level with CHC as a Technical Service Desk Analyst. Focus on resolving end-user issues while enhancing the customer experience in a 24/5 support model.
As a Technical Service Desk Analyst, you will be at the forefront of troubleshooting technical issues for internal clients. By effectively utilizing your analytical skills and knowledge of IT systems, you will document issues, facilitate incident management, and assist with system access requests. Your strong organizational and problem-solving abilities will significantly contribute to user satisfaction.
Key Responsibilities:
• Provide support for end user IT issues and requests
• Facilitate resolution of software and hardware concerns
• Document user issues and ensure proper categorization
• Implement Major Incident Management protocols
• Collaborate with IT teams on various projects
Requirements:
• Working knowledge of ServiceNow ITSM components
• Strong analytical ...