Location: West Midlands (5 days a week onsite)

Must have MSP experience

My client is looking for a Service Delivery Manager to lead service operations across the Midlands region within a fast-growing managed services environment.

This is a senior leadership role focused on service excellence, team development, and customer experience. You’ll ensure consistent, high-quality IT service delivery while helping integrate multiple teams into a single, unified operating model.

Rather than hands‑on technical delivery, this role is about ownership, leadership, continuous improvement, and building a high‑performing service culture.

You’ll oversee service desk, incident, major incident, problem management, and monitoring functions, ensuring customers receive proactive, reliable, and value‑driven support.

A key part of the role is aligning teams from recent acquisitions, embedding consistent ways of working, and identifying and ...