Main point of contact for key account customers directly overseeing product managementCommunicate with customers under a quality agreement any deviations as defined in the agreementResponsible for leading key account quality investigations and provide timely feedbackWrite or approve validation procedures, route for approval to meet customer expectations before implementationDevelop an understanding of allowable tolerances and establish written procedures to ensure these are met based on facility validation informationOversee management of change approval with customers on changes that directly impact their products from start to finishUnderstand customer specifications and ensure they can be met per facility capabilitiesCommunicate product withdrawals and recalls to key accountsParticipate in meetings with customers and lead the technical and quality related presentations and discussions.Communicate with commercial on customer needs