Technical Quality Manager (TQM) / Success Plan Manager (SPM)

The Technical Quality Manager (TQM) / Success Plan Manager (SPM) is an important role within SAP Customer Services & Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments. The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience.

Responsibilities

• Own the end-to-end execution of customer Service Plans across the customer lifecycle, ensuring structured delivery of outcomes, adoption, and value realization.
• Act as a trusted advisor to customer IT and business leadership, guiding decision-making across transformation, adoption, and optimization initiatives.
• Lead in-depth analysis of customer strategy, objectives, risks, transformation p...