This role is for a Technical Project Manager to support Corporate & Professional Services. The ideal candidate will have a proven track record of managing Application Support teams including managing incident resolution, meeting Service Level Agreements (SLAs), leading support teams, coordinating system upgrades, reducing technical debt, managing vendor relationships, and ensuring high system availability.
What You’ll Do
Operational Excellence & Support and End-to-end management of production incidents, ensuring timely resolution and root cause analysis (RCA)
Monitoring application performance, stability, and security and Managing support ticket lifecycles, from logging to resolution, including Level 2/3 escalations
Establishing, monitoring, and reporting on SLAs
Team Leadership & Process Management and Leading and mentoring support engineers and analysts
Ensure knowledge bases and FAQ documentations are up-to-date and Team adherence to processes pertaining to inciden...