Enhance your expertise as a Product Support Specialist focusing on repairs at Becton Dickinson in Mississauga. Troubleshoot and resolve technical issues with infusion pumps in a medical environment.
This onsite role requires a strong background in biomedical technology and customer service skills. You will diagnose problems, perform maintenance, and ensure customer satisfaction. Collaborating with cross-functional teams, you will utilize tools like SAP and Salesforce to manage service orders effectively.
Key Responsibilities:
• Provide technical support for proprietary software and hardware
• Perform preventive maintenance and troubleshoot equipment issues
• Interview customers to gather information on problems
• Log service orders in SAP ECC and Salesforce
• Maintain medical equipment and assist with packing
Requirements:
• Degree in Biomedical Electronics or related field
• Customer service experience in medical devices preferred
• Proficient in MS Of...