Primary resource to investigate, troubleshoot, and resolve technical product issues.

Support requests typically come via phone or email from field service technicians once he/she has exhausted all local resources.

Must have thorough understanding of electrical, hydraulic, and mechanical systems, and overall product knowledge.

Documentation of all Requests is required.

Assist with reviewing, performing necessary calculations, and dispositioning of product modification requests from Dealer Network.

Collaborate with other departments on technical support requests. Requests may come from Engineering, Technical Communications, Warranty, Parts, and other departments.

At direction of department managers, complete any special projects, which may include product and component ID training, research, data analysis etc.

When require...