About the Role

The Technical Presales Specialist will play a pivotal role in driving business growth by providing technical expertise during the sales process. This individual will work closely with the sales, marketing, and delivery teams to craft compelling solutions tailored to client needs, demonstrate our technical capabilities, and position eServ as a trusted partner in the BPO domain.

Responsibilities

Technical Expertise and Solution Design

• Collaborate with the sales team to identify client needs and craft tailored solutions leveraging eServ’s offerings in finance, payroll, grants management, IT training, contact center services, and more.
• Provide in-depth technical presentations and demonstrations of platforms such as Workday, ServiceNow, Tungsten Automation, and Alteryx.
• Design and document customized workflows, integrations, and solutions aligned with client requirements.

Contact Center Solutions