Shape customer experiences as a Technical Operations Manager within SAP’s CX Cloud Operations Unit. Utilize your technical and relationship management skills to onboard and support customers effectively.
In this pivotal role, you will take lead on onboarding cloud customers and resolving incidents while collaborating with internal teams. Your passion for customer success will drive you to innovate and enhance support processes. You will manage projects and safeguard surge events, ensuring compliance and high service delivery standards.
Key Responsibilities:
• Onboard customers with cloud solutions in CX Operations
• Assist in incident resolution and escalations
• Support internal stakeholders with technical expertise
• Manage internal projects for feature updates
• Collaborate with SAP teams for customer satisfaction
Requirements:
• Bachelor’s degree in Computer Science or equivalent
• 2+ years in IT project management or customer-facing roles
• Moderat...