Role Overview

The Technical Manager – Customer Support will be responsible for ensuring that our mission‑critical MDA systems are operating reliably, diagnosing and resolving reported and proactively detected issues, and providing front‑line support to customers. The role combines hands‑on systems work with leadership and ownership of a small team of technicians.

Responsibilities

• Serve as the technical authority on the GeOVS software architecture and functionality.
• Manage system data sources, sensor integration (AIS, radar, satellite, cameras, radio, etc.), network infrastructure, servers, virtualisation, interfaces, and data pipelines.
• Translate complex technical concepts into clear guidance for engineers, customers, and cross‑functional teams.
• Own and maintain technical documentation, troubleshooting, and diagnostic frameworks.
• Lead and drive problem solving for all system issues, ensuring root cause identificati...