App Engine and Customer Service Management (CSM)

We are looking for an experienced Technical Lead to provide overall technical leadership for ServiceNow platform implementations. This role goes beyond individual contribution — you will drive solution architecture, mentor the development team, govern code quality, and ensure successful end-to-end delivery aligned with client and business requirements.

• Experience of 7 or more years in ServiceNow, with at least 3 years in a technical lead role
• Lead the technical design and implementation of ServiceNow solutions leveraging App Engine and CSM capabilities
• Own overall solution architecture, technical standards, development best practices, and platform governance
• Review and approve technical designs, customisations, integrations, scripts, workflows, and data models
• Provide technical leadership and mento...