Act as the initial point of contact for high-speed engine system technical issues that have been escalated; work with internal engineering and product teams to conduct root cause analysis and offer practical solutions.
Organize technical service instances that call for cross-functional cooperation, making sure that information is effectively shared between the departments of service operations, sales, engineering, and aftersales.
To guarantee smooth service execution, oversee field service engineers' service coordination, including work assignment, resource planning, and technical preparation.
Assign service engineers to test the engines and work with the workshop supervisor to plan the test bed.
As the subject matter expert, actively participate in customer meetings, audits, and technical reviews while providing remote and onsite technical support to clients in the APAC region.
To assist with Integrated Logistics Support (ILS) pr...