Job title: Technical Lead Location: Manchester
Working arrangement: Hybrid 2 days a week
Salary: Up to 75k
This is a hands-on leadership role where you will guide a Scrum team building and improving a large-scale contact centre platform.
You will take responsibility for how work is shaped and delivered, making sure the team has clear direction and that what is released is stable and ready for real customer use. The role balances technical decision making with day-to-day delivery, so you stay close to the code while helping others do their best work.
You will work closely with Product and Platform to turn ideas into practical solutions, manage trade-offs, and keep delivery on track. Alongside this, you will help the team improve how they use modern tools, including AI, in a way that supports quality rather than cutting corners.
There is also a strong focus on improving and modernising existing systems, helping the team move forward without disrupting what already works...