Technical Implementation



POSITION SUMMARY

In this exciting position, you get to work with top-notch technologies in the Retail software industry.and you will get the chance to work with the world’s leading Retailers and grocers.This position provides the highest level of technical support for NCR R10 software and hardware products. This level of support is designed to handle lower-volume, time-consuming technical support which generally requires broad technical knowledge and specialization in one or more technologies (network, database, application/web server, hardware). The ability to learn and support an enterprise-level, mission-critical, full-featured suite of products is essential.


KEY AREAS OF RESPONSIBILITY

+ Manage caseload (full escalations and requests for assistance)

+ Diagnose and solve technical issues at 2nd level and where needed, escalate to internal development teams or external vendors as required