Profile

• Minimum of 5+ years leading high-volume contact centre operations
• Intermediate SQL skills
• SELECT. JOIN. WHERE. (If those words don't scare you, keep reading)
• Excel wizardry and a love for data that tells a story
• Experience building strong leaders, not just managing them
• Calm under pressure
• Sharp under fire
• Always two steps ahead
• This isn't a role for someone who watches the action from behind a desk
• My client wants the strategist in the control room
• The detective at the keyboard
• The driver who floors the accelerator when everyone else hits the brakes