Duties & Responsibilities Customer Establishing the technical needs of the customer and suggesting appropriate products. Explaining complex technical information to customers in a way that is easily understandable. Following up with customers and resolving any issues that may arise. Keeping customers informed about new technological products. Compiling proposals and reports related to technical products. Updating records of customer communications and contact information. Traveling to the customer's location to talk about our product range. Demonstrating the technical features and benefits of our products. Advising customers on technology upgrades and related products. Team Planning Joint responsibility with management for development, implementation, and management at the