Independently manage and resolve technical support cases logged in the ServiceDesk system, ensuring accurate documentation of actions, solutions, and system changes.

Escalate unresolved or highly complex issues to senior engineers or specialized teams, as appropriate.

Engage directly with customers, partners, and distributors to gather technical information, clarify system behaviour, and communicate updates throughout the resolution process.

Perform independent installation and configuration of Windows-based servers, MS SQL Server instances, enterprise applications, and Active Directory integrations within their imaging environment.

Configure and support Microsoft Azure cloud-based deployments for healthcare IT systems, ensuring proper setup, scalability, and adherence to security standards.

Independently implem...