Project Description:

We are looking for a motivated and experienced Delivery Manager responsible for ensuring that our service delivery team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.

Responsibilities:

- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.

- Identifying customer needs and overseeing service delivery within the business context.

- Determining ways to reduce costs without compromising customer satisfaction.

- Manages area(s), customer(s), or team(s) of company employees with well- defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.

- Coaches and mentors employee direct r...