Elevate customer journeys as a Technical Customer Success Manager with Suger in Downtown Vancouver. This role focuses on implementing workflows for cloud marketplaces and training customers effectively.
You will have a solid foundation with 3+ years in Customer Success or similar settings, working closely with B2B SaaS clients. Your expertise will facilitate seamless onboarding and support workflows, while ensuring customer training is effective and impactful. The role emphasizes proactive monitoring and optimization of customer success metrics.
Key Responsibilities:
• Lead customer onboarding and implementation from start to finish
• Design and implement training programs for early adoption
• Manage implementation timelines and go-live preparations
• Collaborate with Product and Engineering teams continuously
• Identify and propose solutions for risk and scaling opportunities
Requirements:
• Minimum 3 years in Customer Success, Implementation, or RevOps role...