Step into the role of Technical Customer Service Agent at MCI, where you will thrive in a mid-shift position. Your mission will be to provide unrivaled support and technical assistance to customers over the phone.
MCI, a fast-growing provider of tech-enabled business services, is looking for motivated individuals to help resolve customer inquiries with empathy and professionalism. Candidates should excel in communication and possess problem-solving abilities, ensuring effective resolutions on the first call whenever possible.
Key Responsibilities:
• Provide professional support through inbound and outbound interactions
• Troubleshoot customer issues effectively
• Document interactions for quality assurance
• Work with departments to solve complex problems
• Escalate unresolved issues appropriately
Requirements:
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Familiarity with Windows operating system
• Dependa...