Position Overview
Job Title: Technical ArchitectKey responsibilities
Acts as a liaison between Support Services, PMG, Consulting Services across products.Available on call (on shift basis) for extreme emergencies / critical site down issues.Demonstrates and adheres to best practices of all internal Support Services polices and procedures. Ensures quantity and quality content in the knowledge base.Add value by developing knowledge article as well as working on operational improvementsEscalates issues that may have a negative financial or relationship impact. Performs customer performance reviews and Health Checks.Provides advice to customers and product / implementation teams regarding industry best practices and process methodology. Provides functional and/or technical support during a customers product implementation and go-live periods. Understands the business features and functionality to be provided by...