Join Epicor in Vernon, BC as a Technical Application Specialist, focusing on supporting LumberTrack/BisTrack ERP software and mobile applications. Diagnose and troubleshoot technical issues while delivering exceptional customer support.

This role requires at least three years of experience in technical support, where you will manage support cases, provide application training, and enhance customer satisfaction. Your expertise in ERP processes, particularly inventory and production management, will be critical in resolving issues quickly. Strong analytical, communication, and presentation skills are needed to thrive in this position.

Key Responsibilities:
• Investigate and resolve support cases promptly
• Provide updates to customers via phone and email
• Escalate urgent P1 issues to the Support Manager
• Conduct functional training on Epicor applications
• Log tasks for software development as needed

Requirements:
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