Technical Advisor

We are working with an extremely well‑known, European leading organisation on the lookout for a Technical Advisor to join their Aftersales team in Warwick. This is an incredible opportunity to join a great company within a fantastic team.

As an Aftersales Support Advisor, you will be the primary point of contact for customers following the sale of products. You will deliver outstanding customer service in a technical setting, combining empathy, product knowledge and problem‑solving to make complex issues feel simple. You will take ownership of customer issues from first contact through to resolution, diagnosing technical problems, providing remote support and determining when on‑site intervention is required. As the expert in remote troubleshooting, you will be central in achieving first‑time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey.

Beyond day‑to‑da...