You will be working as part of the Technical department providing technical advice to external Gas Safe registered Engineers.

Responsibilities

• You will use your skills to interpret and explain technical information and instructions.
• You will understand customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
• You will be confident giving technical advice and will give our customer world class customer service.
• You will be target driven and your performance will be measured on achieving KPI's.

Requirements

• GCSE Grade 4 or above or an equivalent qualification in English
• Passion for customer service
• Good problem-solving aptitude
• Computer literate with experience using all Microsoft applications
• Excellent communication skills