As a **Technical Account Manager** , you'll monitor and manage the technical health and performance of solutions for assigned customer accounts, proactively optimizing and reducing technical support incidents with main focus on the **Stockholm and northern Sweden areas** **.**
You will be the key point of contact for technical issue resolution and solution enhancement.
**Your role:**
+ Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions.
+ Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts.
+ Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates and managing escalations on the Daily Management Board.
+ Track outstanding support issues, acting as a customer advocate to drive resolutions, and collaborate with product...