Drive impactful customer engagements as a Technical Account Manager with Plume. Engage strategically with ISPs and Enterprises to optimize their use of our advanced service platform.

As a Technical Account Manager at Plume, you'll take on a crucial customer-facing role designed to steer technical and operational success. Your efforts will ensure that strategic ISP and Enterprise customers fully leverage our unique SaaS offerings. The role blends technical problem-solving skills with stakeholder management to foster long-term partnerships and ensure platform adoption. You will work closely with product and engineering teams to implement solutions that address customer needs effectively.

Key Responsibilities: • Act as the central contact for assigned customer accounts • Build trust with customer technical teams • Drive cross-functional collaboration across internal groups • Facilitate issue resolution and follow-up actions • Enhance customer operational workflows