ENVIRONMENT:

Our client is a consulting firm based in Somerset West who specializes in leveraging MS365 business tools and implementing AI to revolutionize operations. Their focus is on delivering customized solutions to optimize operations and stimulate client growth. Currently, they are in search of Technical Account Managers (TAMs) who play a pivotal role in nurturing and expanding client relationships. TAMs are motivated to uphold Monthly Recurring Revenue (MRR) and pinpoint new revenue prospects by strategically nurturing existing accounts and pursuing one-time sales. They are essential for maintaining high customer retention rates, driving revenue growth through upselling and cross-selling, and seizing one-time sales opportunities aligned with service offerings, collaborating closely with Customer Care to ensure a smooth client experience.

DUTIES:

Customer Satisfaction (CSAT) Score: CSAT directly impacts customer retention a...