Your mission
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The Technical Account Manager is accountable for owning customer relationships, alignment, and outcomes across the IT Managed Service Provider (MSP), acting as a trusted partner to customers and a credible, informed counterpart to internal teams.
This role is delivery-led rather than sales-led, with success driven by technical experience, close engagement with internal teams, and accountability for delivery-aligned customer outcomes.
The role ensures customers are supported both strategically and tactically through a strong understanding of their business context and of how MSP services are delivered. The Technical Account Manager owns the customer-facing roadmap and backlog, shapes demand, and translates customer intent into clear, actionable engagement with internal teams by ...