Overview

Foundever is hiring in Barranquilla for a bilingual (English and Spanish) support role focused on Twilio's messaging platform. The candidate will work onsite in Barranquilla, interacting with clients and internal teams to maintain and optimize messaging infrastructure.

Responsibilities

• Maintain and optimize Twilio's core messaging infrastructure for SMS, MMS, WhatsApp and other channels.
• Assist customers in configuring sender types such as long codes, short codes, and toll‑free numbers.
• Support number registration processes including A2P 10DLC campaigns and WhatsApp Business Profile onboarding.
• Monitor and analyze messaging traffic, identify anomalies or delivery issues via log reviews and performance dashboards.
• Collaborate with internal stakeholders and carrier escalation teams to ensure regulatory compliance and deliver a reliable, high‑quality messaging experience at scale.

Qualification...