KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We combine continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures.

Key Responsibilities

• Manage a high volume of technical support tickets and phone calls in English and Portuguese for customers worldwide.
• Host and facilitate technical webinars and product demonstrations for a global audience.
• Assist customers in implementation and configuration of the KnowBe4 platform to ensure successful email delivery through various security layers, including Secure Email Gateways (SEGs) and cloud email servers (M365, Google Workspace).
• Partner with global Customer Success and R&D teams to investigate, document, and resolve complex technical bugs.
• Manage ticketing queue, ensuring timely reso...