For our Customer Service team, we are looking for a Tech Support Agent – 2nd Level Support to support our Swiss market . In this role, you will be responsible for analyzing and resolving complex technical inquiries related to domains, hosting, web, and email services . You will support and further develop a diverse portfolio of Swizzonic products and services , while working closely with internal teams and external partners. You thrive in a dynamic environment, stay calm under pressure, and enjoy solving challenging technical problems.

Responsibilities

• Handle technical inquiries and incidents within 2nd Level Support

• Analyze and resolve complex issues related to:

  • Domains & DNS

  • Hosting

  • Email services

  • Web technologies

• Take over escalations from 1st Level Support and drive them...