**IT/Technical**

**Tech-support 3** ANNAPOLIS, MD Posted: 6/17/2026

Job Description

Job ID#:

218576

Job Category:

IT/Technical

Position Type:

Associate - W2

Duration:

12 mo

Shift:

1

**PDS Defense, Inc. is seeking a Tech-support 3, in Annapolis, MD. Job ID#218576**

**Job Description:**

This role will contribute to the Tier 2 CAS Network Operations Center. This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from CAS customers and Business Units. 

**What YOU will do:**
• Monitors network management system and engages telecom providers to drive restoral efforts. 
• Tracks incident details and keeps information updated in the incident management tool ...