Job Role: -Tech Operations Lead Voice Operations Engineer

Job Location: -Noida/Gurgaon

Experience:-6+ Years

Roles & Responsibilities:-

• Provide end-to-end support for enterprise voice infrastructure.
• Monitor, troubleshoot, and resolve voice, network, and hardware incidents.
• Perform incident, escalation, and SLA management.
• Conduct root cause analysis and log-based troubleshooting.
• Manage configurations, upgrades, patches, and backups.
• Coordinate with vendors and cross-functional teams.

Technical Skills:-

• CUCM 12.5: Call routing, dial plans, SIP/H323/MGCP, CTI, media resources (MTP/MRG/MRGL), RTMT, DRS backup.
• Voice Gateways (ASR/ISR): IOS upgrades, SIP/ISDN debugging, CU...