Job Purpose:

• Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
• Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
• Implement process for Fix it right by initiate training programme at dealers
• Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:

• Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
• Prepare countermeasure sheet for Non F1 cases and educate dealers on same 
• Implement F1 good practice at dealers
• Clear long pending vehicle waiting for diagnosis
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