• Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for client
• Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
• When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
• Triage support and billing inquiries and direct customers to the appropriate channels

Basic Skill Requirements

• Understanding of technology industry
• Call center experience
• Utilize Customer Relationship Management (CRM) tool

Preferred Skill Requirements

• Experience as a sales representative in a call center environment
• Direct SaaS/Cloud/Platform selling experience
• Direct Cloud PBX Product selling experience
• Salesforce CRM experience preferred
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