Leading the MLE CRC team being responsible for the customer inquiries/complaints from the markets of France, Belgium and Netherlands, including goodwill sign off, reporting and coordination of tasks between internal departments, dealers and customers. Standardise customer handling processes for the three markets, following up critical escalated customer cases as well as by implementing a management reporting system to identify trends and develop counter measures.

RESPONSIBILITIES:

Support an appropriate and ambitious strategy and manage its implementation

Manage the MLE CRC team as well as customer satisfaction initiatives / processes to ensure that customer satisfaction levels are on target