Position Overview
Team Member
POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations.
Guest Expectations
Well-Trained
(Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.Is very knowledgeable and answers guest questions quickly and accuratelyIs well prepared and remains calm and productive during busy times; does not look rushed.Neat and Well -Groomed
(Clean) Follows JIB uniform and grooming standards.Cares about looking nice and professional; shirt is tucked in; ...