Our client is a dynamic and forward-thinking organisation that specialises in digital transformation services, by helping clients transition from traditional paper-based processes to cutting-edge digital solutions is looking for a Team Manager to join their Sunderland office on a permanent basis.

As a Team Manager, you will be responsible for a team of 22–25 Agents to ensure safe working practices with the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.

Hours: Variation of shift patterns between the hours of 5am-6pm Mon – Fri, 1 in 6 Saturdays.

Responsibilities: