With at least 1-3 years of experience as a Team Leader
Amenable to work onsite in Alabang, Muntinlupa City, Philippines
Preferably with Retention & Sales experience
Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Ability to mentor, coach, and provide direction to a team of employees
Willingness to work a flexible schedule
What’s in it for you?
Day 1 HMO
Competitive Compensation
Essential Functions / Core Responsibilities
Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performan...