Flexible Work, Better Balance
Position Description:
Telemarketing Day Team Leader: Publishing
A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of sales agents in a fast paced and dynamic working environment.
Your responsibilities would include:
β’ Achievement of the teamβs targets/KPIβs in line with the Brand(s) product requirements.
β’ Ensuring compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks.
β’ Managing relationships with internal & external stakeholders to achieve the desired outcome.
β’ Consistent focus & improvement of client service delivery.
β’ Ensuring that reports are analysed & compiled accurately to provide feedback on individual and overall team performance....