Key Responsibilities Staff and Team Management: Supervise and lead night shift staff while ensuring adherence to company policies and procedures. Assign duties to employees based on roles, skills, and operational needs. Train new and existing staff through monitoring the completion of training modules and development activities. Monitor staff performance, provide feedback, and address employee concerns or disciplinary matters in line with company policies. Ensure service level standards are met by monitoring call and enquiry completion within required timeframes. Monitor customer satisfaction levels relating to the team’s service delivery. Address staff requests and manage workplace conflicts effectively. Conduct team meetings and communicate performance expectations and operational goals clearly. Operations and Security: Maintain a safe and secure working environment for all employees. Oversee night operations to ensure efficiency and client satisfaction. Monitor equipment used during...