Key Responsibilities
Staff and Team Management

Supervise and lead night shift staff while ensuring adherence to company policies and procedures

Assign duties to employees based on roles, skills, and operational needs

Train new and existing staff through monitoring the completion of training modules and development activities

Monitor staff performance, provide feedback, and address employee concerns or disciplinary matters in line with company policies

Ensure service level standards are met by monitoring call and enquiry completion within required timeframes

Monitor customer satisfaction levels relating to the teams service delivery

Address staff requests and manage workplace conflicts effectively

Conduct team meetings and communicate performance expectations and operational goals clearly

Operations and Security

Maintain a safe and secure...