You provide mentorship, guidance, and career development to members of your team.
You implement escalation channels by mutually agreed‑upon procedures.
You lead a high‑performing team through an exciting transition to build problem‑solving, critical thinking, analytical, and technical capabilities that enable the department to develop deeper, more scalable solutions.
You establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
You identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
Requirements
1 year of prior relevant people‑management experience in the BPO or call‑center industry.
A strategic thinker with strong analytical and creative problem‑solving skills.
Experience providing constructive criticism and implementi...