The Team Leader is primarily responsible for supporting the Management team with the
smooth day to day running of their unit both front & back of house, delivering the highest
standards of food quality and customer service through effective team leadership.
Responsible for running the shift in the absence of the Shop Manager & Assistant Shop
Manager.
Reports to: Shop Manager
Supported by: Assistant Manager
Key Duties:
- To lead & manage shifts by example, inspire & motivate the team to deliver the best
possible customer experience.
- Ensure all customers enjoy fast, friendly & efficient service.
- Food & coffee: Ensuring the customer is served appetising and tasty products made
exactly to the company’s recipe specification.
- Shop environment: Clean and welcoming shops with tidy and abundant displays.