Lead and supervise a team of insurance agents, providing guidance, support, and coaching to ensure team performance targets are met or exceeded.
Conduct regular performance evaluations and provide feedback to team members to support their professional development and growth.
Monitor team metrics, including sales targets, customer satisfaction scores, and quality assurance standards, and implement strategies to improve performance as needed.
Collaborate with management to develop and implement process improvements and best practices to enhance team efficiency and effectiveness.
Serve as a point of contact for escalated customer inquiries or complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.
Qualifications
At least 2 years of Team Lead experience in an Insurance Account or similar role.
Strong leadership, communication, and interpersonal skills.