The role
As one of our Desktop Home Assessing Team Leaders, you will be playing a pivotal role in guiding and overseeing the Home Assessing Team, who are responsible for assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Responsible for providing ongoing training & coaching to the team and ensuring that the Home Assessors are consistent and effective in their approach to a variety of assessments, validation of Scopes of Work, and end-to-end management of a select claim’s portfolio.

What you’ll be doing

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance & support to team members, with the goal of enhancing skills, overcoming challenges and achieving career goals, providing constructive feedback when required.
• Handle escalated claims, complaints and other matters of compl...