**Description:**

**Operational**

§ To strictly adhere to the established operating expenses and ensure that all costs are controlled.

§ To assist in managing efficiently the department according to the established concept statement providing personalized, courteous, professional, efficient and flexible service at all times, following Grand Hyatt Muscat Standards of Performance.

§ To assign responsibilities to subordinates implementing Multi Tasking principles and to check their performance periodically.

§ To check all due out folio’s each morning for accuracy and presentation, to ensure follow up of all due out rooms is made from the departure list by 13:00 hours each day.

§ To ensure all Guest’s, including VIP guests are personally met and escorted to their respective Suites / Rooms by a member of the Guest Relations/ Management team.

§ To liaise with all departments related to the Guest Relations daily operation.