Team Lead - Financial Technology

Are you a motivated and results-driven leader with a passion for customer service and team development? At FIS, you'll have the opportunity to work on some of the most challenging and rewarding initiatives in financial services and technology while leading high-performing teams in a dynamic environment.

We believe in fostering a culture that is collaborative, innovative, entrepreneurial, and fun. Join us and be part of a team that empowers businesses and customers worldwide.

Position Summary

The Call Center Supervisor is responsible for managing the day-to-day operations of one or more customer service teams. This role ensures exceptional customer service delivery, operational excellence, employee engagement, and achievement of key performance metrics.

Key Responsibilities

• Lead and supervise customer service associates handling customer inquiries via phone and email.
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