Job Description:

• Managing, evaluate and monitor team performance
• Provide guidance and coaching to enhance team members' skills and productivity
• Ensuring compliance with regulations and implementing strategies to maximize collection efficiency
• Create assignment worksheet and report for Field collection activities and check the accuracy of billing results reports
• Collaborate with other departments to enhance overall collection strategies
• Receive escalation of questions/complaints/cases from agents to ensure problems are handled according to applicable procedures

Requirements:

• Minimum Bachelor Degree from any field
• Minimum 2 years of relevant experience from banking or financial services industry
• Strong communication, negotiation, and leadership skills.
• Proficient in Microsoft Office (especially PowerPoint and Excel)
• Understand t...